Introduction

At The Sheiling Skye we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information, how we use it and how we keep it secure.

We may update this policy from time to time, so please check this page occasionally to ensure you are happy with any changes.

If you have any questions about this policy, you can send an email to

Who we are?

Any personal information processed by The Sheiling Skye in connection with this Privacy Policy is controlled by The Sheiling Skye, which is considered the “data controller” of your personal information under European Union and UK data protection law. The Sheiling Skye is the trading name of Modley Ltd, Company Number SC626891, registered at 302 Golfhill Drive, Glasgow, G31 2NY.

Our privacy promises

  • We are transparent about the information we collect and how we use it.
  • We use the information you give us for the purposes described in our Privacy Policy, which include providing you with the services you have requested at The Sheiling Skye.
  • If you tell us you do not want to receive marketing messages, we will not send any information, news or offers from The Sheiling Skye. We will continue to send important information relating to your stay.
  • If you have chosen to receiving marketing messages, you can unsubscribe at any time by emailing us.
  • We have measures in place to protect your information and keep it secure.
  • We respect your data protection rights.

What information do we collect?

Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.

In the course of you booking a stay at The Sheiling Skye, we collect the following personal information when you provide it to us (either via the website, email, phone or other contact methods):

  • Names of persons staying at The Sheiling Skye, address, email address, phone number and country of residence.
  • Name, contact number, date of visit, arrival time and departure time.
  • Ad hoc information about, for example, special occasions or other special requests.
  • Correspondence, including complaints, to assist in arrangements relating to your stay and to handle any complaints.

How do we use personal information?

We use your personal information:

  • To fulfil the arrangement of your stay and deliver the services you have asked for.
  • To send any relevant updates/communications to you in relation to your stay.
  • To provide services tailored to your requirements and to treat you in a more personal way.
  • To carry out analysis and market research.
  • To carry out marketing and keep you informed of The Sheiling Skye’s products and services. When we collect information directly from you we will ask you if you would like to ‘opt in’ to our marketing communications. If you decide no longer wish to receive our marketing communications, you can ‘opt out’ at any time. Please note that if you unsubscribe from marketing communications, you will still receive service communications which are necessary in relation to your stay e.g. booking conformation or updates relating to your stay.
  • To improve our websites, products and services.
  • For management and administrative purposes.
  • We will, if instructed by the UK government or NHS Track and Trace, supply them with your contact details which include your name, contact number, date of visit, arrival time and departure time.

What legal basis do we have for processing your personal data?

The provision of your name, address, contact telephone number and email address are required from you to enable us to process your booking. We will inform you at the point of booking, the detail that we require from you in order to fulfil your booking.

The Sheiling Skye will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons The Sheilng Skye collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be one or more of the following:

  • Contract – we need to use your information so that we can process your booking, fulfil your travel arrangements and otherwise perform the contract we have with you.
  • Legitimate interests – it is in The Sheiling Skye’s legitimate interests as an accommodation provider to use your personal information to operate and improve our business.
  • Legal obligation – The Sheiling Skye needs to use your personal information to comply with a legal obligation.
  • Vital interests – to protect the vital interests of you or another person.
  • Consent – you have consented to The Sheiling Skye using your information for a particular purpose.

When do we share personal data?

  • We will not share your data with any third party.
  • We will, if instructed by the UK government or NHS Track and Trace, supply them with your contact details which include your name, contact number, date of visit, arrival time and departure time.

How do we secure personal data?

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How long do we keep your personal data for?

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a stay with us we will keep the information related to your booking, so we can fulfil the specific arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries, feedback or concerns relating to the booking, and for accounting purposes the period required under applicable tax laws. The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.

Your rights in relation to personal data

Under the current EU and UK Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your personal information.
  • Access to your personal information.
  • Require the erasure of personal information concerning you in certain situations.
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format.
  • Object at any time to processing of personal information concerning you for direct marketing.
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
  • Object in certain other situations to our continued processing of your personal information.
  • Otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the relevant guidance from the UK Information Commissioner’s Office (ICO) or the relevant data protection authority for your respective European member state.

Use of cookies and other technologies

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Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Linking to other websites / third party content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How to contact us?

Please contact us if you have any questions about this privacy notice or the information we hold about you:
Email:
Telephone: 07812 905 245

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